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PRIVACY POLICY

Last updated: [Add Date]

OBD Electrical Ltd (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal data we collect, how we use it, and your rights as a customer.

1. Who We Are

OBD Electrical Ltd [Registered Address] [Company Registration Number] [Contact Email] [Contact Phone Number]

We provide electrical installation, maintenance, and compliance services across Warrington, Cheshire, and surrounding areas.

2. What Personal Data We Collect

We may collect and process the following information:

Information you provide directly

  • Name

  • Address

  • Email address

  • Phone number

  • Details about your property or electrical requirements

  • Payment information (processed securely via our payment provider)

Information collected automatically

  • Website usage data (via cookies or analytics tools)

  • IP address

  • Browser type and device information

Information from third parties

  • Customer reviews or feedback submitted through platforms such as TrustATrader or Google

  • Referral information from partner companies (with your consent)

3. How We Use Your Personal Data

We use your information to:

  • Provide electrical services and respond to enquiries

  • Arrange appointments, quotations, and site visits

  • Issue invoices, certificates, and documentation

  • Improve our website and customer experience

  • Maintain safety and compliance records

  • Meet legal and regulatory obligations

  • Manage customer reviews and testimonials

We only use your data when we have a lawful basis to do so, such as fulfilling a contract, complying with legal requirements, or with your consent.

4. How We Store and Protect Your Data

We take data security seriously. Your information is stored securely using appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.

We only keep your data for as long as necessary for the purposes outlined in this policy, or as required by law (e.g., financial records, certification records).

5. Sharing Your Information

We do not sell your personal data.

We may share your information with:

  • Trusted subcontractors or engineers working on your project

  • Payment processors

  • Certification bodies (e.g., NICEIC, NAPIT, or building control)

  • IT service providers who support our website or systems

  • Legal or regulatory authorities when required

All third parties are required to keep your data secure and use it only for the purpose it was provided.

6. Cookies & Website Tracking

Our website may use cookies or analytics tools to:

  • Improve website performance

  • Understand how visitors use our site

  • Enhance user experience

You can manage or disable cookies through your browser settings.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data (in certain circumstances)

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time (where applicable)

To exercise any of these rights, contact us at: [Insert Contact Email]

8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

ODB Electrical Ltd [Email Address] [Phone Number] [Postal Address]

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